Support Plans
Debut Support
Best for organizations that need reliable day-to-day support and occasional guidance.
Monthly Support Hours
- 8 Hours
Use Cases
- Staff training and onboarding support
- Event setup assistance
- Configuration of standard packages, passes, and memberships
- Basic reporting and data interpretation
Included
- Email and phone support during standard business hours
- Defined response times for support requests
- Monthly bank of support hours for coaching and configuration assistance
Not Included
- Custom integrations or API work
- UI customization or creative services
- Custom development projects
Recommended
Premier Support
Best for growing organizations that need faster response times and ongoing optimization.
Monthly Support Hour Option
- 15 Hours
Use Cases
- Advanced reporting and performance insights
- Revenue optimization guidance
- Event and pricing strategy support
- Membership and loyalty program refinement
Included
- Priority email and phone support with accelerated response times
- Dedicated support contact or account lead
- Monthly support hours with expanded use cases
- Quarterly system review and optimization recommendations
- Technical Support Access
Not Included
- Preferred access to technical services, API, custom development.
- Graphic, creative, and marketing consulting available under managed scope.
Marquee Support
Best for high-volume organizations that require strategic partnership and execution support.
Monthly Support Hour Options
- 25+ Hours
Use Cases
- Data-driven pricing and revenue strategy
- Advanced analytics and reporting
- Cross-functional planning with marketing and operations
Included
- Priority support with fastest response times and escalation handling
- Dedicated account management and strategic advisory
- Expanded monthly support hours
- Proactive system monitoring and performance optimization
- Preferred Access to technical services, API, and custom development
- Graphic, creative, and marketing consulting available under managed scope
Support Scope
Included
- Troubleshooting
- Configurations Help
Pro Services
- API & Development
- Marketing and Design